We know that privacy is very important to most people and we want to let you know that it is important to Combined Insurance too. The following is a summary of our privacy practices to let you know:
We are committed to protecting your privacy. We collect, use and retain your personal information in accordance with the National Privacy Principles. Our detailed privacy statement is available to download.”
We and our Authorised Representatives collect your personal information (which may include health information and banking details) when you are applying for, changing or renewing an insurance policy with us or when we are processing a claim. We collect the information to assess your application for insurance, to provide you or your organisation with competitive insurance products and services and administer them and to handle any claim that may be made under a policy. If you do not provide us with this information, we may not be able to provide you with insurance or to respond to any claim.
We may disclose the information we collect to third parties. These include contractors and contracted service providers engaged by us to deliver our services or carry out certain business activities on our behalf (such as assessors and call centres), other companies within the ACE Group, our reinsurers, and government agencies (where we are required to by law). These third parties may be located outside Australia.
You agree to us using and disclosing your personal information as set out above. This consent remains valid unless you alter or revoke it by giving written notice to our Privacy Officer.
From time to time, we may use your personal information to send you offers or information regarding our products that may be of interest to you. If you have previously provided us with permission to show your name for marketing purposes, you may revoke this permission at any time in writing to us, or by calling our customer service centre toll free on 1300 300 480.
If you would like to access a copy of your personal information, or to correct or update your personal information, please contact our Privacy Officer c/o Combined Insurance, PO Box 403, North Sydney NSW 2059.