Dispute Resolution process

We take the time to listen to what you have to say. Whether or not you are a customer of Combined Insurance, we value your feedback, as Combined Insurance is committed to excellence throughout our business. If you are not happy with your Combined Insurance experience, we want to know.

Our Dispute Resolution Process relates to every aspect of our business. Whether it’s an issue with a claim or a challenge you have experienced in dealing with our staff, let us know.

If your complaint has not been resolved to your satisfaction, our Disputes Officer is available to review any dispute that you may have about Combined Insurance’s service.

Tell us your concerns

To ensure that we adequately address your concerns, we would prefer that your complaint is put in writing.

Mail : The Complaints Officer
Combined Insurance
PO Box 403,
North Sydney, NSW, 2059

Fax : (02) 9922 2096
Please mark your fax
Attn: The Complaints Officer

Email:customer@combined.com.au
Please place in the subject line
Attn: The Complaints Officer

If you prefer to speak to one of our Customer Service Operators please phone our Customer Service Centre:
1300 300 480
Local Area: (02) 9922 5033

Contacting our Disputes Officer

If you feel your complaint has not been resolved appropriately, please advise our Disputes Officer. If possible we would prefer to receive your dispute in writing.

Mail: The Disputes Officer
Combined Insurance
PO Box 403,
North Sydney, NSW 2059

Fax: (02) 9922 3386
Please mark your fax
Attn: The Disputes Officer

Email: customer@combined.com.au
Please place in the subject line
Attn: The Disputes Officer

You can speak to our Disputes Officer by calling our Customer Service Centre:
1300 300 480
Local Area: (02) 9922 5033


Making a Complaint

Your guide to the Complaints & Disputes process at Combined Insurance. 

Read more

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