Our Representatives
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Example 1 Territory Representative
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During a recent visit with one of his policyholders, our Authorised Representative spent time reviewing an existing policy. While doing so, the Authorised Representative learnt about some recent changes in the policyholder’s life and suggested adding an Optional Benefit onto their Core Benefits.
This type of situation isn't uncommon. Frequently we find our customers' personal situations and circumstances change from one year to the next - which can impact the type of insurance coverage needed to be fully protected. Once the policyholder explained the recent life changes, our Authorised Representative was able to select the right personal insurance plan from the benefits and options available under Personal Insurance: Your Choice.
Personal Insurance: Your Choice is about matching your unique needs to our personal insurance plans- even as your needs continue to change, we provide protection that works for you, when you need it most.
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Example 2 Territory Representative
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When a Combined Insurance Authorised Representative, called on a policyholder, they learnt that the policyholder had recently been hospitalised from an accident.
The policyholder was confided to a hospital bed for a period of time. As the policyholder resided over 50kms from the hospital it was hard for family and friends to visit and provide comfort and support.
Thanks to the Optional Benefit, Family Lodging an immediate family member was able to stay close to the hospital the policyholder was confined too, in a time of need.
The benefit took away the worry of the financial burden and expenses associated when staying away from home; ensuring a family member could be within close proximity to the hospital to be there to comfort and support the policyholder.
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Example 3 Territory Representative
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Our Authorised Representatives know more than just policyholders' names, we know their stories too. We know what our policyholders do for a living and what kinds of needs their families have. We provide personal insurance that best suits you based on your circumstances.
Self-employed people have special requirements when it comes to insurance. If they can't work, they're losing money, which directly affects the family's lifestyle. In one policyholders case it turned out, the family didn't know just how important their personal insurance was until two weeks after they purchased Personal Insurance: Your Choice.
They took our family Confinement Benefit for themselves and their two children. Two weeks later, the husband was out walking in his neighborhood, it was wet outside. Someone in a car wasn't paying attention, talking on a mobile phone, and they hit him.
He was in intensive care for eight days, and confined for several days after that. You never know what may happen around the corner, but when the worst does occur, it's good to have protection when you need it most.
