We take the time to listen to what you have to say. Whether or not you are a customer of Combined, we value your feedback, as Combined is committed to excellence throughout our business. If you are not happy with your Combined experience, we want to know.

Our Dispute Resolution Process relates to every aspect of our business. Whether it’s an issue with a claim or a challenge you have experienced in dealing with our staff or Representatives, let us know.

If your complaint has not been resolved to your satisfaction, our Disputes Officer is available to review any dispute that you may have about Combined’s service.

Tell us your concerns

Make a Complaint

To ensure that we adequately address your concerns, we would prefer that your complaint is put in writing.

Mail The Complaints Officer
Combined Insurance Company of Australia
PO Box 403, North Sydney  NSW  2059


Fax (02) 9922 2096
Please mark your fax
Attn: The Complaints Officer


Email customer@combined.com.au
Attn: The Complaints Officer


If you prefer to speak to one of our Customer Service Operators please phone our Customer Service Centre:
Toll Free1300 300 480
Local Area(02) 9922 5033

Contacting our Disputes Officer
If you feel your complaint has not been resolved appropriately, please advise our Disputes Officer. If possible we would prefer to receive your dispute in writing.

Mail The Disputes Officer
Combined Insurance Company of Australia
PO Box 403, North Sydney   NSW 2059


Fax(02) 9922 3386
Please mark your fax
Attn: The Disputes Officer


Emailcustomer@combined.com.au
Attn: The Disputes Officer


You can speak to our Disputes Officer by calling our Customer Service Centre:
Toll Free1300 300 480
Local Area(02) 9922 5033